TG Express (Import)

Service Overview

Service	Europe	Rest of world
TG Express Worldwide Express air service to the UK from destinations worldwide.
TG Economy Select Highly economical road-based service from Europe to the UK.

Surcharges

Surcharge Description	Fee
Remote Area Service Applied when the delivery destination is defined as remote (e.g. islands, highlands or other postcodes that are difficult to serve). Please check the Remote Area list (PDF - right click, Save As) to see if your delivery address will be affected.	£0.40 per kg, with a minimum of £18 per shipment. Plus fuel (see Fuel Surcharge).
Over Weight Piece Applied to any piece in a shipment over 70kg in weight.	£55 per piece, plus fuel (see Fuel Surcharge)
Over Sized Piece Applied to packages/pallets with a single dimension in excess of 120cm.	£60 per piece, plus fuel (see Fuel Surcharge)
Non-Stackable Pallet When any pallet in a shipment cannot be stacked due to the shape or packaging of the goods on the pallet.	£235 per piece, plus fuel (see Fuel Surcharge)
Address Correction Administered if any part of the delivery address requires amendment.	£10 per shipment
Saturday Delivery For deliveries made on a Saturday.	£35 plus fuel (see Fuel Surcharge)
Saturday Pickup For collections made on a Saturday	£25 plus fuel (see Fuel Surcharge)
DTP (Delivered Taxes Paid) Admin Fee Admin charge administered for billing customs duties and taxes to the shipper rather than the receiver.	2% of fiscal charges with a minimum of £16
Disbursement Fee IMPORTS TO UK ONLY: Applied to duty/tax invoices for clearing the shipment through customs on DHL's deferment account. Only applicable if duty/tax is applied.	£11 or 2.5% of the total duty and/or VAT incurred, whichever is greater
Fuel Surcharge A fee charged by DHL that covers the fluctuating cost of fuel. It is included in our prices. It varies depending on whether the service is express/air or standard/road.* Fuel surcharges are updated regularly.	Please refer to the latest fuel surcharges

*TG Express Worldwide is an air service; TG Economy Select is a road service.

Please note that surcharges on domestic (UK) deliveries are subject to VAT.

Features

Fully trackable parcel service for imports to the UK
Delivery is made through the DHL network
Express service from destinations worldwide
Economy service for less urgent shipments from Europe
How it works - more info

Import service - how it works

When making a booking, you set the day of collection - subject to restrictions at weekends and during local public holidays.

Your shipping documentation will be emailed to you within an hour of placing your order. If placed outside of working hours, it will be emailed on the next working day.

Any printed labels will need to be attached to parcels at the point of collection, following the labelling instructions provided.

As soon as your parcel has been collected, you can track its progress by entering your TP reference into our tracking tool.

Insurance

Up to £50 free cover included
Standard insurance available for up to £2,500
Business insurance available for up to £250,000

Postponed VAT Accounting (PVA)

PVA is automatically applied when using this service. More info.

Postponed VAT Accounting (PVA)

Postponed VAT accounting (PVA) was introduced by the HMRC as a way for businesses to account for import VAT on their goods.

It allows businesses to include it in their VAT return rather than paying at the point of entry into the UK.

PVA is applied automatically for this service. For more details, please refer to the DHL website.

Size & Weight Restrictions

Max. weight (parcels): 70kg (please note)

Weight Restrictions

DHL is often flexible as to maximum weight, but please be prepared to assist drivers with parcels weighing more than 31.5kg.

For multi-piece shipments, DHL calculates the actual weight or the volumetric weight of each parcel (whichever is greater) and then adds them all together, rather than calculating the total weight or volume of the whole consignment.

Restrictions may vary depending on the destination of your shipment. This information is provided as a general guide.
Max. length: 120cm
Max. width: 80cm
Max. height: 80cm
Max. pieces per shipment: 10 (time-definite shipments)
Max. weight (palletised): 300kg (Express)
Max. weight (palletised): 1,000kg (Economy)
Max. pallet dimensions: 300 x 200 x 160cm

Volumetric Weight

Volumetric weight is calculated using 5000 as the divisor. How volumetric weight is calculated.

Prohibited & Restricted Items

Please refer to DHL's list of prohibited and restricted items
Refer to our prohibited items page for general restrictions when booking our services
Guidance on sending jewellery and watches

Packaging Requirements

For goods weighing between 30-70kg, a pallet or crate is recommended
For goods over 70kg, a pallet or crate must be used
See DHL packaging guidance

DHL Packaging Guidance

Parcels

Lighter goods (weighing less than 30kg) can be boxed. Caution should be taken over structurally weak, long and narrow cardboard packaging (more than 120cm long), which you will need to reinforce.

Use double-walled boxes and ensure a distance of 6cm between the contents and walls of the box. Fill all void space using cushioning material.

When sealing, use pressure-sensitive tape of at least 28mm width. Use an H-taping method: tape both ends of the box as well as where the flaps close. Seal all edges and seams.

Apply your labels to the top face of your package. They must be applied to a single surface.

Pallets & Crates

For goods 30kg-70kg in weight, DHL recommends using a pallet or crate. If using a box, it must be capable of supporting the full weight of the goods. For goods heavier than 70kg, you must use a pallet or crate. Use quality hard wood for crates and brace them diagonally to increase strength. The wood must be heat or chemically treated prior to use.

Items on a pallet must be secured in place, with a level and even surface on top. Boxes should not overhang the pallet's edge.

DHL may not pick up goods that are improperly packed.
Please also refer to our general packaging guidance